Move the person to safety
Do not leave the person alone. Move them away from the risk, contact someone they trust and call emergency services if there are symptoms, confusion or illness.
Do not delay professional care
No on-site tool should delay an emergency call, medical examination or contact with the authorities.
Preserve useful evidence
Where it is safe to do so, preserve the glass, bottle, container, receipts and information about the place and time. Avoid unnecessary handling.
Prepare the protocol in advance
Venues should appoint designated contacts, define the reporting point and set out how staff coordinate with security, emergency services and management.